1. Warranty Coverage
Brahim Gadgets ("we", "our", or "the Company") warrants that mobile devices, accessories, and consumer electronic products sold by us are free from defects in materials and workmanship under normal use during the applicable warranty period.
This warranty applies only to products purchased from authorized sellers or directly from Brahim Gadgets.
2. Warranty Period
Unless otherwise stated at the time of purchase:
| Product Type | Standard Warranty Period |
|---|
| Mobile Phones & Tablets | 12 Months |
| Smartwatches & Wearables | 12 Months |
| Accessories (chargers, cables, earphones) | 6 Months |
The warranty period begins on the original purchase date shown on the invoice or receipt.
3. What Is Covered
This warranty covers:
- Manufacturing defects
- Hardware malfunctions under normal usage
- Faulty internal components
- Battery defects caused by manufacturing issues
- Software issues caused by factory-installed software
- Display defects not caused by physical damage
At the discretion of Brahim Gadgets, we may:
- Repair the product,
- Replace the product with the same or equivalent model, or
- Refund the original purchase price.
4. What Is Not Covered
This warranty does not cover:
Physical or Accidental Damage
- Cracked screens
- Liquid or water damage
- Fire damage
- Impact or drop damage
- Bent frames or casing
Unauthorized Modifications
- Repairs by unauthorized technicians
- Rooting, jailbreaking, or firmware modifications
- Removal or alteration of serial numbers or warranty seals
Normal Wear and Tear
- Cosmetic scratches or dents
- Battery capacity reduction from normal aging
- Wear to buttons, ports, or finishes
External Causes
- Power surges
- Improper use
- Negligence or misuse
- Use outside manufacturer guidelines
Consumables & Accessories (unless defective upon delivery)
- Protective films
- Cases
- Ear tips
- Replaceable accessories
5. Warranty Claim Requirements
To make a warranty claim, customers must provide:
- Original proof of purchase
- Product serial number or IMEI
- Detailed description of the issue
Brahim Gadgets reserves the right to inspect and test the product before approving any warranty claim.
6. Repair & Replacement Terms
- Repairs may use new or refurbished parts.
- Replacement products may be refurbished or equivalent models.
- Repaired or replaced products continue under the original warranty period or 90 days after service, whichever is longer.
- Data stored on devices may be deleted during repair. Customers are responsible for backing up all data before submitting products for service.
7. Turnaround Time
Estimated repair or replacement timelines:
| Service Type | Estimated Time |
|---|
| Diagnostic Inspection | 2–5 Business Days |
| Standard Repairs | 5–14 Business Days |
| Replacement Processing | 5–10 Business Days |
Timelines may vary depending on parts availability and logistics.
8. Shipping & Service Costs
- Customers are responsible for shipping products to the service center unless otherwise stated.
- Brahim Gadgets covers return shipping for approved warranty claims.
- If a product is found not to qualify for warranty service, diagnostic or return shipping fees may apply.
9. Limitation of Liability
To the maximum extent permitted by law, Brahim Gadgets shall not be liable for:
- Loss of data
- Loss of profits or business
- Indirect or consequential damages
- Third-party software or accessories
Brahim Gadgets' total liability shall not exceed the original purchase price of the product.